Returns & Refunds Policy
Last updated: September 2026
We want you to be happy with your purchase from Hydon Enterprise. If something isn’t right, here’s how our returns process works.
Return Window
You may request a return within 7 days of delivery for eligible items.
Eligibility for Return
To be eligible, an item must be:
– Unused and in the same condition you received it
– In its original packaging, with all accessories, cables, and manuals included
– Accompanied by proof of purchase (order number or receipt)
Items that are defective, damaged on arrival, or not what you ordered are eligible for return or exchange regardless of the above, provided you report the issue within 48 hours of delivery.
Non-Returnable Items
The following are not eligible for return unless faulty:
– Items marked as final sale or clearance
– Opened hygiene-sensitive items (e.g. microphone foam windshields, earpads) unless defective
How to Request a Return
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Contact us within 7 days of delivery via phone, email, or WhatsApp (details below), quoting your order number and reason for return.
2. We’ll confirm whether your item is eligible and provide instructions on how to send it back.
3. Once we receive and inspect the item, we’ll notify you of the outcome (refund, exchange, or repair where applicable).