Hydon Enterprise (“we”, “us”, “our”) operates hydonenterprise.co.ke (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information you give us:
– Name, email address, phone number, and delivery address when you place an order
– Payment details when you check out (processed directly by our payment provider — we do not store your full card or mobile money details on our servers)
– Your email address if you subscribe to our newsletter
– Any information you share when contacting us via phone, email, or WhatsApp
Information collected automatically:
– IP address, browser type, and device information
– Pages visited and how you interact with the Site, via cookies (see below)
How We Use Your Information
We use your information to:
– Process and deliver your orders
– Communicate with you about your orders, inquiries, or support requests
– Send you marketing updates and promotions, where you have opted in (you can unsubscribe at any time)
– Improve our website and product offering
– Meet our legal and tax record-keeping obligations
Cookies
Our Site uses cookies to keep items in your cart, remember your preferences, and understand how visitors use the Site. If you leave a comment, you may opt in to saving your name, email, and website in a cookie for your convenience on future visits. You can disable cookies in your browser settings, though some features of the Site may not work correctly without them.
Sharing Your Information
We do not sell your personal information. We share it only where necessary:
– With our payment processor, to complete your transaction
– With delivery/courier partners, to fulfil and deliver your order
– With Mailchimp, if you subscribe to our newsletter (subject to Mailchimp’s own privacy policy)
– Where required by law or to protect our legal rights
Data Retention
We retain order records for as long as required under Kenyan tax and business record-keeping law. If you have an account with us, you can request access to, correction of, or deletion of your personal data at any time (see “Your Rights” below).
Your Rights
As a resident of Kenya, you have rights under the Data Protection Act, 2019, including the right to:
– Be informed of how your data is used
– Access the personal data we hold about you
– Request correction of inaccurate data
– Request deletion of your data, subject to our legal retention obligations
– Object to certain uses of your data (e.g. marketing)
– Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated
To exercise any of these rights, contact us using the details below.
Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Site is not directed at children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us:
